On 18th January 2007 in the early afternoon strong winds ripped the roof from Croft Engineering Services (CES) unfortunately injuring 6 staff in the process.
Croft Engineering Services, a highly successful manufacturing company specialising in all types of perforated plate, woven wire and mesh filters, had large parts of their factory floor made unavailable to them due to debris from the roof. This impacted their ability to run their business by making unavailable key equipment, computer systems and the loss of part of their skilled workforce.
Under these conditions customers may think that CES may not be able to continue to fulfil orders and may turn to other manufacturers. If customers moved their business elsewhere then this might have dire consequences to the future of CES.
CES requested that Wired IT Services, a supplier of theirs, help them by turning their Board Room into another office so that they could draft in additional staff to ensure contact was maintained with their customers. In this way customers would know CES was still in business and would be able to continue to manufacture customer’s orders.
Wired IT Services set up 4 additional computers in the Board room and connected these to CES's network. Since CES uses Wired IT Services Hosted Applications then these machines immediately had access to all of Croft's Applications. From request through to an active Board Room took less than 24 hours.
Neil Burns, Partner at Croft Engineering Services, said
"The damage from the wind was unexpected and devastating and we had to deal with staff in hospital and large parts of our factory floor unavailable. At this time I did not want to think about IT and I was glad that Wired IT Services came and took that worry from us. Due to their help we were able to contact our customers and keep the business running".
Andy Beesley, Business Development Director at Wired IT Services, commented by saying
"Croft Engineering Services is a treasured customer of ours and we were shocked to see the devastation a gust of wind can have on lives and on business. We were only too happy to help Neil in any way we could. CES runs its business from a key database and this was always safe as it is stored on our servers and therefore was not at risk from the roof collapse. In business, events like this happen and it is at this time that you see the strength of relationships you have with your staff and suppliers."
CES have survived the initial impact of the roof collapse and their business has managed to get back on its feet and is pulling through due to the perseverance of the workforce and the management team.