On April 27th a second hard disk failed in Claremont's server bringing it to a complete stop. On the server was all of the information that Claremont used to carry out its business of providing Dental Health Plan Administration support services. Without the server Claremont's business was at real risk.
The first disk failed a week earlier, but luckily for Claremont, Wired IT Services spotted this during their regular Health Check and were onsite with a spare disk when the second one failed.
A hard disk is the place where all of the documents, spreadsheets and databases are stored on a computer. A hard disk is constantly spinning and the information is read or written from the disk by a magnetic reader called a 'head' - a little bit like a stylus on a record player (but the 'head' must not touch the surface). Over time the 'head' might touch the hard disk surface and this is called a 'disk crash'. Disks are built to run for a long time but inevitably they will eventually fail. Of the three disks in Claremont's server, two failed within a week of each other.
After reviewing the situation with Claremont, Mark Slater, Operations Director for Wired IT Services decided to rebuild the server.
Mark says "Claremont had been sensible with their server and had used a data protection system called RAID. This allows one disk to fail without loss of any service or any information. Unfortunately they had two disk failures in a short space of time and the server could not cope. Claremont made us aware that they had a critical Direct Debit run to be completed by Tuesday and needed the server for this."
Wired IT Services provided a new server and worked through the weekend to bring Claremont back online in time for the Tuesday deadline for Direct Debit processing.
Mark Slater commenting on the job said "I was delighted to be able to help Claremont after the challenges became known. Disk failures are more common than customers think and it was reassuring that Claremont had a good backup policy, as we relied upon this to bring back their data."
Rob Williams, Managing Director of Claremont said "Claremont relies heavily on the thousands of records that we keep on the server. It is of paramount importance to the business. I was very concerned that the server failed but very glad that I had Mark's number. Wired IT Services breathed life back into our systems and worked around the clock until we were back and working. They did a great job!"